We are currently seeking an Office Manager for our Lincoln, RI office!
Roles:
The Practice Manager is the face of the practice and manages all aspects of client care (scheduling intakes, responding to inquiries, assisting with problems as they arise), billing, practice management, and the physical office space. The Practice Manager is a point person for clinicians and clients alike and assists the Executive Director in maintaining streamlined and efficient processes.
Responsibilities:
Client Care
● Field and direct incoming calls
● Respond to client phone and email inquiries within 1 business day
● Enter new client information into electronic health record and provide intake documents/client portal access
● Assign clients to appropriate clinicians
Billing
● Verify member benefits/eligibility at intake
● Enter insurance information, including deductibles/copays/coinsurance amount in client record
● Communicate information re: client benefits/eligibility with both client and assigned clinician at intake and as changes occur
● Collect client payments using integrated credit card processing and alert client and assigned clinician if credit card is declined/expired
● Submit insurance claims daily
● Resolve billing issues (denied/rejected claims) in a timely manner
Practice Management
● Manage practice schedule (intakes, cancellations, vacations, coverage, etc.)
● Credential licensed clinical hires/newly licensed clinicians with BCBS and Aetna
● Alert clinicians and Executive Director when clinical licenses, malpractice insurance, and other CAQH documents are nearing expiration date and collect updated information as required
● Provide weekly reports to practice owner demonstrating client conversion rate & intakes scheduled per clinician
Office Management
● Check mailbox daily
● Take out trash daily
● Vacuum daily
● Refill office supplies monthly
Who are we?
We are a collaborative, supportive team of therapists who work together to provide high-quality mental healthcare to our community. We have a wide range of backgrounds, training, and experience, and combine our skills and knowledge to ensure both our clients and each other feel empowered to be the best version of themselves.
We value streamlined communication, efficient processes, and professionalism. We maintain a culture of respectfulness, kindness and high quality work.
We serve clients from all walks of life who have experienced trauma, mental health issues, or major life changes. We are sensitive to the unique needs and challenges our clients may bring and strive to make them feel heard and supported from the initial phone call to their last session.
Who are you?
You are a detail-oriented, problem-solving, independent worker with strong written and verbal communication skills. You have a background in mental health or medical office support and knowledge of insurance billing. You are professional in your interactions with clients and colleagues and able to handle sensitive information with discretion.
You are able and willing to collect and interpret data, manage various people’s schedules, and respond to clients and colleagues in a timely manner.
You value your ability to communicate well, multitask, and pay attention to details. You are a team player who wants to be involved in staff events and maintain good relationships with your colleagues.
Attunement Counseling & Wellness Collective lives by values that guide who we are as a team and how we present to our communities.
Fostering meaningful relationships through attunement
We create and maintain strong, meaningful relationships with each other, our clients, and our community by actively “tuning in” to hear and appropriately respond to the needs of others. Attunement is our core value, and we model it by being present, adopting an attitude of curiosity rather than defensiveness, and treating each other with compassion and respect.
Serving the community
Part of our mission is to increase the visibility and accessibility of high-quality wellness services in the community through community involvement and speaking engagements. It is our goal to reach more people and provide psychoeducational services to students, teachers + administration, parents, and businesses through regular outreach in the community.
Investing in quality
We’re committed to providing the best atmosphere for both our clients and our team. Our commitment is seen in our supportive professional development and supervision model for our employees and specialized care for our clients. We provide in-house trainings and professional development stipends for employees, so our clients can feel safe knowing their therapist is always abreast of the latest advances in the field, and our therapists can confidently assert themselves as expert practitioners.
Promoting inclusion
We promote hiring clinicians of varying backgrounds, beliefs, and specialties to better serve the diverse and unique experience of our clients. It’s important to us that our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice.